Manage Staff on Findtourgo Tour Operator Platform Guide

As your business grows, the volume of orders and messages will increase rapidly. At this point, you cannot handle everything by yourself. The feature to manage staff on Findtourgo allows you to assign permissions to employees without sharing your main account password.

In this article, we will guide you on how to add sub-accounts and assign detailed roles for each staff member.

Why do you need the manage staff feature on Findtourgo?

Granting separate access rights brings professionalism and safety to your business. Specifically:

• Security: Each employee uses a separate account, avoiding the risk of leaking the administrator’s login information.
• Efficiency: Clear division of work, such as someone specializing in listing tours or someone handling customer care.
• Control: Easily add or remove access rights when there are personnel changes.

Step 1: Access the Staff Management Page

First, you need to log in to the administration system. Then, on the left menu bar, find and select the Staff Management section.

On this interface, you will see a list of all existing employees, including their names, emails, and roles. To add a new person, click the orange “Create User” or “Invite Staff” button in the right corner.

Step 2: Fill in New User Information and Assign Permissions

A new window will appear. Here, you need to fill in the full details of the employee you want to invite:

• Email: Enter the employee’s email address (This will be their login username).
• Name: The display name of the employee.
• Password: Set an initial password (Employees can change it later).

Decentralization and managing staff on Findtourgo

The system provides 3 different authority levels for you to choose from when you manage staff on Findtourgo:

1. Company Owner: Has full access and manages every aspect of the company.
2. Company Administrator: Has operational management rights equivalent to the owner but is limited in some advanced settings.
3. Company Staff: Basic rights to perform daily tasks such as listing tours, replying to messages, and processing orders.

After selecting the appropriate role, click the “Save” or “Create” button to complete the process.

Step 3: Send Information to Employees

Finally, once created, the employee’s account will appear in the list. You should send the login information (Email and the created Password) to your staff member.

They can access the Dashboard immediately to start working with you.

👉 Learn how to handle customer inquiries. View the guide: