Cookie Policy
5.1 Introduction to Cookies
We use cookies and similar tracking technologies on our Platform to enhance your experience, analyze usage, and deliver personalized services. This Cookie Policy should be read together with our Privacy Policy.
5.2 What Are Cookies
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites function efficiently and provide valuable information to site owners.
Types of Cookies by Duration:
- Session Cookies:
- Temporary; expire when you close your browser
- Maintain your session during Platform use
- Persistent Cookies:
- Remain on your device for a set duration or until manually deleted
- Remember your preferences between visits
Types of Cookies by Origin:
- First-Party Cookies:
- Set directly by TASTECH/FindtourGo
- Support essential Platform functionality and internal analytics
- Third-Party Cookies:
- Set by external services (e.g., analytics and advertising partners)
- Governed by their respective privacy policies
5.3 How We Use Cookies
Essential Cookies (Always Active):
Necessary for core Platform operations and cannot be disabled.
- Authentication & Security:
- Verify identity, maintain secure sessions, prevent fraud
- Enable features like two-factor authentication
- Platform Functionality:
- Remember preferences (language, currency)
- Maintain shopping cart contents and navigation
- Ensure proper loading and error handling
- Legal Compliance:
- Store cookie consent choices
- Support compliance with data protection laws
Performance & Analytics Cookies:
Help us understand how users interact with the Platform.
- Usage Analytics:
- Track visits, page views, session duration
- Monitor performance and optimize site content
- A/B Testing:
- Test variations of web pages
- Improve user experience through data-driven decisions
- Third-Party Analytics:
- Tools include Google Analytics, Adobe Analytics, and custom tools
- Governed by respective third-party privacy policies
Functional Cookies:
Enhance your experience, but not strictly required.
- Personalization:
- Remember saved destinations, filters, and accessibility preferences
- Communication:
- Enable live chat, customer support, and social features
- Location Services:
- Provide nearby recommendations and adjust settings based on location
Marketing & Advertising Cookies:
Used for targeted marketing (only with your consent).
- Targeted Advertising:
- Deliver relevant ads and prevent ad repetition
- Retargeting:
- Show ads based on previously viewed tours
- Support conversion tracking
- Social Media Integration:
- Enable sharing and track campaign effectiveness
- Third-Party Advertising Partners Include:
- Google Ads, Facebook Pixel, travel ad networks, affiliate marketers
5.4 Specific Cookies We Use
Essential Cookies
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| findtourgo_session | Maintains user session | Session | First-party |
| csrf_token | Security protection | Session | First-party |
| auth_token | User authentication | 30 days | First-party |
| cookie_consent | Records consent preferences | 1 year | First-party |
| lang_pref | Language preference | 1 year | First-party |
| currency_pref | Currency preference | 1 year | First-party |
Analytics Cookies
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| _ga | Google Analytics user ID | 2 years | Third-party |
| _gid | Google Analytics session ID | 24 hours | Third-party |
| _gat | Google Analytics throttle control | 1 minute | Third-party |
| ftg_analytics | Internal tracking for insights | 1 year | First-party |
Marketing Cookies
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| _fbp | Facebook Pixel tracking | 3 months | Third-party |
| _gcl_au | Google Ads conversion tracking | 3 months | Third-party |
| ftg_marketing | Internal marketing tracking | 6 months | First-party |
| retargeting_id | Retargeting campaigns | 1 year | First-party |
5.5 Legal Basis for Cookie Processing
Under Singapore's Personal Data Protection Act (PDPA), our legal bases for processing cookies include:
- Consent: For non-essential cookies (marketing, analytics)
- Legitimate Interest: For functional cookies that enhance user experience
- Contractual Necessity: For essential service-delivery cookies
- Legal Obligation: For cookies required to meet regulatory requirements
5.6 Managing Your Cookie Preferences
Cookie Preference Center:
- Access via banner or footer link
- Customize cookie categories anytime
- View descriptions and control settings
Browser Settings:
Adjust settings for cookie blocking or deletion.
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security
- Safari: Preferences → Privacy
- Edge: Settings → Cookies and site permissions
Third-Party Opt-Out Tools:
- Google Analytics: Opt-out Tool
- Google Ads: Ad Settings
- Facebook Ads: Ad Preferences
Mobile App Settings:
- iOS: Settings → Privacy → Advertising
- Android: Settings → Google → Ads
5.7 Impact of Disabling Cookies
- Essential Cookies:
- May prevent login, disrupt checkout, and reduce functionality
- Could create security risks
- Non-Essential Cookies:
- Less personalized experience
- Repeated advertisements
- Reduced analytics and feature optimization
5.8 Updates to Cookie Usage
We may update this policy to:
- Enhance Platform functionality
- Comply with new laws
- Integrate new features or partners
When significant changes occur, we will:
- Update this Cookie Policy
- Notify you via the Platform
- Request renewed consent if required
5.9 International Data Transfers
Some cookies involve international data transfers, particularly those from:
- Google (subject to Google's global terms)
- Meta/Facebook (subject to Meta's data processing agreements)
- Other third-party service providers
We implement safeguards to ensure compliance with Singapore’s PDPA.
5.10 Data Retention
- Session Cookies: Deleted when browser closes
- Persistent Cookies: Retained for durations listed above
- Analytics Data: Aggregated and anonymized after 26 months
- Marketing Data: Deleted upon consent withdrawal