Manage Customer Inquiries on Findtourgo: A Full Guide

In the tourism industry, response speed is a decisive factor in closing sales. Therefore, the process to manage customer inquiries on Findtourgo is optimized to help you interact immediately when a traveler’s need arises.

This article will guide you on how to receive, chat, and manage consulting requests in the most professional way.

1. Receive Notifications to Manage Customer Inquiries on Findtourgo

To manage customer inquiries on Findtourgo promptly, you need to know exactly when they message you. The system sends notifications via two main channels:

• Dashboard Notification: Customer messages are sent directly to your management page. You will see them immediately upon logging in .
• Email Reminder: The system also sends an email notification for every new message to your registered mailbox.

Consequently, the secret to not missing any customers is to check your email regularly and keep the admin page open during working hours.

2. Direct Consultation via Chat

Once you receive a notification, the next step is to engage using the Chat tool.

First, access the Chat section on the menu bar. Here, you can talk directly with the customer, answer questions about the itinerary, or negotiate prices . The intuitive chat interface helps you easily track the exchange history to offer the best consultation strategy.

3. Manage Customer Status

This is a critical step for customer classification. In the Inquiry Manager section, you can control which customers are interested in which specific tours .

More importantly, you need to update the Status column when processing these leads:

1. New: The customer just messaged and hasn’t been answered by staff yet. Please prioritize processing this group immediately.
2. Contacted: You are in the process of consulting and caring for the customer.
3. Converted: You have successfully consulted, and the customer agreed to book the tour .

Why is this important?

Updating the status helps you filter out the list of potential leads. As a result, you will know where to focus your time to close deals fastest.

Effective communication is key. By following this guide, you can streamline your workflow and never miss a revenue opportunity.

👉 Next Step: When the customer agrees to the deal, you need to create an order on the system. View the guide: