- If unable to join the tour, guests must notify the company and incur the following cancellation fees: +) Cancellation 30–45 days prior: 10% of the total tour price. +) Cancellation 20–29 days prior: 20% of the total tour price. +) Cancellation 15–19 days prior: 40% of the total tour price. +) Cancellation 6–14 days prior: 75% of the total tour price. +) Cancellation 5 days or less prior: 100% of the total tour price. - If the company has booked services and the guest’s visa is denied, a deposit fee of 15,000,000 VND applies. If no services have been booked, the guest will be refunded the full amount paid. - Cancellation periods are based on working days, excluding weekends, holidays, and Tet. - Policies may change during holidays, Tet, or peak seasons. - Force Majeure: In cases of terrorism, natural disasters, or changes/cancellations of public transportation (flights, trains, etc.) due to weather or technical issues, the company reserves the right to alter the itinerary for guest convenience and safety without liability for additional damages.
