To make your booking please make sure you have the correct names of all the clients and for tours and safaris as well as the nationality.
If any change occurs, email us early and we will hold your confirmed tour before the cancellation rules apply.
Payments
A 25% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset by the total amount charged to the client/agent.
If the full amount is not paid at least three (3) weeks prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
Clients/Agents booking within four (3) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
Cancellation
Cancellation fees – Guidelines:-
Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office.
In case of a booking cancellation, the Company shall retain the full deposit.
Bookings cancelled or reduced by numbers between clients is subject to a cancellation fee as follows:
1. For Kilimanjaro Treks
If only the advance deposit (30%) was paid until 10 days prior to departure – Free Cancellation 100% Refund of deposit. Less than 10 days prior to departure, no refunds.
If the full amount was paid Until 10 days prior to departure 90% refund of the amount paid. Less than 10 days prior to departure, no refunds
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