The down payment (DP) already paid to the Travel Agency is non-refundable. Minimum DP payment is Rp.10.000.000,-/Participant or according to the chosen destination.
All participants are protected by travel insurance.
Full payment for the Tour must be made 1 Month before the departure date.
For participants requesting a Triple Room (3 people in 1 room), we do not guarantee guests will get separate beds, depending on the hotel's condition and availability.
Participants aged above 70 Years or those with limited body or sensory function or using a (Wheelchair) MUST be accompanied by a family member, friend, or relative who will be responsible throughout the Tour.
If a Tour cancellation is made by the participant before the departure date, the cancellation fees are as follows:
DP (Down Payment) is NON-REFUNDABLE.
30D – 15D Calendar Days before departure: 50% of the Tour Cost.
14D – 07D Calendar Days before departure: 75% of the Tour Cost.
06D – 00D Calendar Days before departure: 100% (FORFEITED).
If the cancellation is made by either Party (Participant or Travel Agency) due to natural disaster, war, epidemic, terrorist act, or “Force Majeure,” the above terms may change at any time without notice, depending on the policy of the Airlines, Hotel, and Agents Abroad.
If the Visa application is rejected, or delayed by the related embassy while the airline ticket has already been issued before the Visa application is approved, and due to the time limits set by the Airlines, the Visa Fee cannot be refunded, and the participant will still be subject to cancellation penalties and administration fees according to the regulations of the Airlines, Hotel, and Agents Abroad.
For the convenience and smooth planning of the Tour trip, the Travel Agency reserves the right to issue Airplane tickets, train tickets, other transportation, and Entrance tickets to Tourist Attractions without prior notification to the Tour participant.
The Travel Agency reserves the right to change the hotels to be used if they are fully occupied, and replace them with other hotels of the same standard.
The Tour itinerary schedule may change at any time according to existing conditions without reducing the content of the tour route.
For tours joined by participants, IF there is a COMPULSORY SHOP, the Tour participant is required to visit the shop specified at each stop. (If not, the participant will be charged an additional fee of around 50-150 USD) .
Tour participants are not permitted to make private purchases of optional tour packages, for example: Show Entrance Tickets (if any) while joining the tour.
If the number of tour participants does not meet the minimum quota of 15 pax, the DP money will be fully refunded a maximum of 1 month before departure.

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